COURSE SEARCH
 
   HOME > COURSES > PC SUPPORT BASICS MEMBERS LOGIN 
UNLIMITED ACCESS TO OVER 575 ONLINE TRAINING COURSES FOR ONE ANNUAL PAYMENT OF ONLY $149 USD
BUY NOW
  HOME     COURSE LIBRARY     QUESTIONS & ANSWERS     CONTACT US
There are many excellent online courses. This has been hugely beneficial in my day to day work.
- Louise Nolan


PC Support Basics




Course Aims
This course aims to provide those new to personal computers support with the confidence to engage with current technology. Readers will examine the hardware and learn how the different components of Screen, Keyboard, Printer and System Box work together. They will be introduced to both systems software - MS DOS and Windows 3.x environments and networking basics.
Assumed Knowledge
Basic user knowledge of PCs, MS-DOS and Windows is assumed. Familiarity with networking use would be an advantage.
Course Audience
Intending, new or recent IT professionals who wish to gain a basic understanding of PC hardware, system software and networking.

This course can be found in the following categories:
Courses > Desktop

Table of Contents
PC Hardware Components
  • The Mains Power Supply
  • PCB Components - the Motherboard
  • What is a "BUS"?
  • Expansion BUS Slots
  • RAM, ROM & CMOS
  • Battery
  • Ports
  • Storage on Disks
  • Floppy disks
  • Hard Disks
  • Peripherals
     
    Working Inside a PC
  • Safe Working Practices
  • Determining the PC's Configuration
  • Tools Required
  • Before You Begin Dismantling the PC
  • General Maintenance
     
    Upgrading Hardware
  • Installing Memory
  • Installing Interface / Expansion Cards
  • Installing a Hard Disk Drive
  • Hardware Troubleshooting - a Logical Approach
  • Power On Self Test
  • Diagnostics Utilities
     
    Operating Systems and MS-DOS
  • Operating Systems and MS-DOS
     
    Review of the MS-DOS Command Structure
  • Syntax
  • Command Name
  • Parameter
  • Switches
  • Value
  • Command Symbols
  • Internal and External Commands
  • Doskey
     
    File Names and Extensions
  • Names and Extensions
  • Naming Conventions
  • Wildcard Characters
     
    On-line Help for MS-DOS Commands
  • On-line Help for MS-DOS Commands
     
    Working with Directories
  • What is a Directory ?
  • Why use Directories ?
  • Absolute and Relative Paths
  • DIR
  • CD
  • MD
  • RD
  • TREE
     
    Controlling Files
  • COPY
  • COMP
  • FIND
  • TYPE
  • REN
  • DEL
  • MORE
  • PRINT
  • APPEND
  • XCOPY
     
    Disk Storage
  • FORMAT
  • LABEL
  • SCANDISK/ CHKDSK
  • BACKUP
  • RESTORE
  • DISKCOPY
     
    Setting the Working Environment
  • CLS
  • VER
  • TIME
  • DATE
  • PROMPT
  • Batch files
     
    Using DOSKEY
  • Loading DOSKEY
  • Multiple Command Lines
  • Recalling Commands
  • Editing and Re-using Previous Commands
  • Deleting a list of Stored Commands
     
    Using Edit
  • Starting Edit
  • On-line Help
  • The Menu Bar
  • Entering Text
     
    Batch Programs and Doskey Macros
  • Commands
  • Doskey Macros
  • Creating a Macro
  • Running a Macro
  • Editing a Macro
  • Saving a Macro
  • Deleting a Macro
  • Using Replaceable Parameters
  • Using the $* Replaceable Parameter
  • Redirecting Input and Output
     
    Configuring Your Environment
  • Memory
  • Memory Management Commands
  • HIMEM.SYS
  • MEMMAKER
  • CONFIG.SYS
  • Summary of Commands Used in CONFIG.SYS Files
  • AUTOEXEC.BAT
     
    Securing Your Systems and Data
  • ATTRIB
  • MSAV
  • VSAFE
  • MSBackup
  • Backup Catalogues
     
    Defining Multiple Configurations
  • Defining Multiple Configurations
  • Multiple Configurations Examples
     
    Disk Management
  • SHARE
  • DELTREE
  • Using Undelete
  • How?
  • Mirror Program
  • Using UNFORMAT
  • How?
  • Defrag
  • ScanDisk
  • Drvspace
  • FDISK
  • What are Partitions & Logical Drives?
  • Primary and Extended Partitions
  • Marking Partitions as Active
  • Viewing Partition Information
  • Changing the Size of a Partition
  • Using Fdisk with SUBST
  • Limits of Fdisk
  • Fdisk and Compressed Drives
  • Syntax
    Printers
  • Printer/Computer Interface
  • I/O Cable
  • Parallel Printer Cable
  • Serial Printer Cable
  • The MODE Command
     
    Types of Printers
  • Dot Matrix
  • Daisy Wheel Printer
  • Ink Jets and Bubble Jets
  • Laser Printers
     
    Laser Printers - The Hardware
  • Laser Definitions
  • How Laser Printers Work
  • What's That Noise?
  • Printing and Ejecting Pages
  • Page Margins and Page Sizes
  • Memory Requirements
  • Printer Emulation's & Compatibility
  • Cartridge Fonts
     
    Printer Problems
  • Impact Printer Diagnostics
  • Inoperative Printer
  • Power Problem
  • Installed Devices
  • Printer Interruption Problem
  • Hardware Problem
  • Software Problem
  • Print-Mode Problem
  • Erratic Printing Problems
  • Self Tests
     
    Laser Printer Trouble Shooting
  • Printer Error Codes and Messages
  • Service Codes
  • Print Quality Problems
  • Paper-Related Problems
  • Toner Cartridge Problems
  • Laser Printer Diagnostics.
  • Font Printout Test
  • Self-Test
     
    Printing on a Network
  • Network Printing Problems
  • Directing Network Printer Output
     
    Fonts
  • Font Types
  • Font Sources
  • Font Attributes
  • Symbol Set
  • Spacing
  • Point Size
  • Style
  • Weight
  • Typefaces
  • Alignment
  • Orientation
     
    Working with Different Fonts
  • Major Font Suppliers
  • Soft (Downloadable) Fonts -v- Resident Fonts
     
    Postscript Printing
  • What is PostScript - Features and Benefits
  • PostScript Alternatives
  • Fontware Versus PostScript
     
    Windows 3.x Support Basics
  • Windows Components
  • DLLs
  • Operating Modes
  • Architecture
  • 32-Bit Disk Access
  • 32-Bit File Access
  • Disk Compression Software
  • Disk Cache
  • Configuring
  • Windows for WorkGroups 3.11 Boot Sequence
     
    Configuring Windows with the Control Panel
  • Colours
  • Fonts
  • Font Installation
  • True Type Fonts
  • Ports
  • Desktop
  • 386 Enhanced Mode
  • Networking
  • Network Group
  • Windows Setup
     
    Printing and Windows 3.x
  • Windows 3.X PrintManager - What is it?
  • Printing from Windows
  • Print Manager Menus
  • View Menu
  • Troubleshooting Problems with Printing
  • Keyboard Commands
     
    LAN Network Support Basics
  • Servers and Workstations
  • LAN Topologies
  • Cables
  • LAN Architecture Specifications - Summary
  • Network Adapter Cards
  • Network Device Interface Specification (NDIS)
  • Network Protocols and Transports
  • NetBEUI
  • Dual-Net/Multiple Network Support
  • Network Transports & Applications Communication
     
    Resource Sharing with Windows 3.11
  • File Manager
  • Sharing Directories
  • Connecting to Network Drives
  • Print Manager
  • Controlling Printing
     
    Appendix - DOS Commands Listing
  • Command List
    TRY BEFORE YOU BUY BECOME A RESELLER
    Monday 6th February 2012  © COPYRIGHT 2012 - website design by Website Design by Visualsoft