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There are many excellent online courses. This has been hugely beneficial in my day to day work.
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- Louise Nolan
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A+ Essentials Support Skills - References
Course Aims
This practical “hands-on” course will teach you the fundamental principles of supporting desktop and portable computers and operating systems. On course completion, you will be able to: Identify types and characteristics of PC components, including motherboard, CPU, memory, and storage, input, and output devices, Install and configure peripheral devices, Identify types and characteristics of portable computers, Install and configure Microsoft Windows 2000 and Microsoft Windows XP, Perform basic PC maintenance and troubleshooting, Understand fundamental principles of securing IT systems and working safely, Communicate effectively with customers, Install and configure print and imaging devices and Understand fundamental principles of implementing LANs and internet access. |
Assumed Knowledge
Ideally, you should have successfully completed "PC Fundamentals" course or have some basic experience of using a PC, Windows, and browsing the web. Specifically, it is recommended that you have the following skills and knowledge before starting this course: Use a keyboard and mouse, Recognise the main components of a PC and different data media such as floppy disks, or CD-ROMs, Start the computer and navigate the Desktop, Use Windows Explorer to create directories and subdirectories; and move, copy or rename files and directories and Use Internet Explorer to view websites. |
Course Audience
This course is intended for students wishing to qualify with CompTIA A+ Certification for PC Support professionals. It is also suitable for students wanting to improve their skills in PC support and administration.
This is the essential foundation course for newcomers to PC support and provides students with the necessary training to ensure proficiency in PC installation and troubleshooting skills. |
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Table of Contents
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Answers to Review Questions
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